Heiler expand their e-procurement capacity with Macquarie Telecom

May 7 2013, by Macquarie Technology Group | Category: Technology Group

This latest case study looks at how we worked with enterprise software solutions provider Heiler Software AG to help them elevate their e-procurement capability after landing a large, government client.

Heiler’s situation.

Heiler offer a hosted software platform that offers a variety of functions for their clients. Their e-procurement capability enables a business to conduct all their purchasing from one location, allowing businesses to standardise the process with an approved provider.

When Heiler secured the NSW Departments of Finance and Education as a client, additional security and the highest levels of service were requested, something that Heiler wanted to grant their new client.

Jason Mallia, Heiler’s Country Manager explains: “From our perspective, we needed to ensure we chose the right partner, and we needed to ensure the best possible service for the price.”

Why did Heiler choose Macquarie Telecom?

Macquarie Telecom provided Heiler with the dedicated servers they needed that enabled complete physical separation for their software platform. Disaster recovery was crucial, and the placement of their servers inside Macquarie’s Intellicentre 1 data centre ensured that Heiler client data was protected through managed firewalls, intrusion protection and 24×7 monitoring. This level of security, coupled with the high availability Macquarie Telecom offers to all its clients ensured that Heiler could meet the rigorous requirements of their newly acquired government customer.

The results.

Heiler now enjoy a secure and resilient managed hosting environment that helps them maintain the highest quality of service across their entire customer base. The solution is completely scalable, allowing Heiler to be agile, reactive to increases in demand yet continue to maintain consistent availability. Jason Mallia recently reported: “There has not been a single outage that has affected the environment during the hours that our customers needed to use the service”.

The technical solution is just one part of the puzzle – Macquarie’s constant liaison and understanding of Heiler’s business has seen not only success for their e-procurement, but also the beginning of a flourishing business relationship.