Our Net Promoter Score (NPS) is one of the best in the World.
Macquarie Technology Group has one of the best reported Net Promoter Score (NPS) of any ASX company in Australia. In contrast, the telco industry has probably the worst customer service record in Australia with 4x the number of complaints as the banking industry.We live and breathe excellent service, and have been awarded Best Customer Experience at the World Communications Awards in 2020.
Source: Customer experience survey results.
Our Businesses.
We’re Australia’s data centre, cloud, cyber security and telecom company for mid to large business and government customers.
The way we do this is completely different from our competitors … we provide the best customer experience in Australia. The proof is in our live Net Promoter Score of +81 for the last 3 months.
For business customers, we are full service provider of data, voice, mobile and colocation services. We are the telecom that does everything refreshingly different from customer service to billing. …& yes, we are where the Macquarie story started. In our financials you will see we have invested in a Australian & NZ data network, IP voice switching and amazing portal software that gives our customers visibility and control over everything.
For business customers we are the specialists in hybrid IT as we integrate data centre, cloud, storage and dedicated servers. We understand that different applications need different types of hosting. We can manage it. We ensure it is IT standards compliant, which matters for customers in financial services, payments and working with government. We have invested in significant VMware based cloud computing platforms in all our data centres that allow customers to easily migrate software to us.
For Government customers we are the Australian specialists in cyber security, secure cloud and data centres. We deliver this for 42% of Federal Government agencies working closely with Australian Defence and Intelligence agencies. We have invested tens of millions in cyber security and data centres in Canberra and Sydney. We can’t say too much more unless you’re NV1+ security cleared.
Macquarie Data Centres delivers an unrivalled portfolio of certified colocation, connectivity and engineering, our services range from a single rack to multi-megawatt hyperscale requirements.
For business customers, we are full service provider of data, voice, mobile and colocation services. We are the telecom that does everything refreshingly different from customer service to billing. …& yes, we are where the Macquarie story started. In our financials you will see we have invested in a Australian & NZ data network, IP voice switching and amazing portal software that gives our customers visibility and control over everything.
For business customers we are the specialists in hybrid IT as we integrate data centre, cloud, storage and dedicated servers. We understand that different applications need different types of hosting. We can manage it. We ensure it is IT standards compliant, which matters for customers in financial services, payments and working with government. We have invested in significant VMware based cloud computing platforms in all our data centres that allow customers to easily migrate software to us.
For Government customers we are the Australian specialists in cyber security, secure cloud and data centres. We deliver this for 42% of Federal Government agencies working closely with Australian Defence and Intelligence agencies. We have invested tens of millions in cyber security and data centres in Canberra and Sydney. We can’t say too much more unless you’re NV1+ security cleared.
Macquarie Data Centres delivers an unrivalled portfolio of certified colocation, connectivity and engineering, our services range from a single rack to multi-megawatt hyperscale requirements.
Our Data Centres
All our businesses leverage our $200m investment in Tier III data centres that are built for mission critical IT needs. Our strong focus on certification ensures our customers can be compliant with Defence, financial services and payment regulations.
The Financials.
Annual Report 2022
- Download PDF
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2013 Full Year Results
- Full Year Director's Commentary (PDF)
- Full Year Management Briefing to Analysts (PDF)
- Full Year Appendix 4E (PDF)
- Full Year Statutory Accounts (PDF)
2013 Full Year Results Guidance Update
- Full Year Guidance Update FY13 (PDF)
2015 Full Year Results
- Full Year Annual Report 2015 (PDF)
- Full Year Directors Commentary (PDF)
- Full Year Management Briefing to Analysts (PDF)
- Full Year Appendix 4E (PDF)
- Full Year Statutory Accounts (PDF)
- Full Year Earnings Guidance (PDF)
- Completion of Sale Leaseback - 17-23 Talavera Road (PDF)
2015 Investor Day Presentation
- Investor Day Presentation (PDF)
2020 AGM Materials
- Letter to Shareholders (PDF)
- Notice of Meeting (PDF)
- Template Proxy Form (PDF)
2021 AGM Materials
- Letter to Shareholders (PDF)
- Notice of Meeting (PDF)
- Template Proxy Form (PDF)
2022 AGM Materials
- Letter to Shareholders (PDF)
- Notice of Meeting (PDF)
- Template Proxy Form (PDF)
Meet The Board.
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Chairman
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Chief Executive
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Managing Director, Hosting
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Non-Executive Director
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Non-Executive Director
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Non-Executive Director
Macquarie has had 6 years of consecutive profit growth, hear more from CEO, David Tudehope in conversation with Gary Rollo from the Montgomery Small Companies Fund.
Good Governance.
Macquarie Technology Group operates in challenging, rapidly changing data centre, cloud computing, cyber security and telecom markets and the Board focus is on how to be most effective in enhancing stakeholder value. The Board believes it must be proactive to add value and lean towards timely involvement with management on a range of key issues. The Board must bring its expertise, experience and judgement to bear on these issues. Most importantly, the Board is responsible for the corporate governance of the company. The major processes by which the Board fulfils that responsibility are described in the corporate governance statement.
Further information.
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Board Charter
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Audit Committee Charter
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People Committee Charter
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Continuous Disclosure Plan
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Diversity Policy
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Code of Conduct
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Whistleblower Policy
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Share Trading Policy
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Modern Slavery Policy
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Anti-bribery and Corruption Policy